Subscription terms

What Haven provides

Haven is operated as Haven Finance. For support, contact info@havenwealth.site.

Haven provides household finance records, budgets, calculations, scenarios and collaboration for up to five household members. Enter accurate information and use only records you are entitled to access. Calculations depend on entered assumptions and are not financial product advice, lender quotes or guarantees. AI and banking connections are optional and require separate household configuration and consent.

Trial and price

A verified account can start one 30-day household trial without a payment card. Standard households need a subscription after their trial. The subscription price is A$12.99 per month or A$119 per year for one household. Checkout will display the chosen billing interval, total and applicable tax treatment before you agree to pay. Haven Finance is not currently GST registered and does not add GST. Your free trial starts when your household is created. Adding payment details during the trial does not shorten it. If fewer than 48 hours remain, the payment-free period may be extended slightly to meet Stripe’s checkout requirements. Without an active paid subscription after the trial, your records remain available to read and export.

Renewal and cancellation

A paid plan renews automatically at its chosen interval until cancelled. The household owner can manage payment methods, invoices, plan changes and cancellation through Settings → Subscription. Cancellation at the end of the billing period preserves paid access until the paid-through date. Cancelling does not delete household records. When trial or paid access ends, existing records remain available to read and export; editing requires current entitlement.

Your records

The household owner controls membership and shared records. Private accounts remain subject to their owner’s visibility settings. Export before deleting a household. Paid billing must be cancelled before household deletion. Use the privacy notice to understand data access and retention.

Consumer rights and support

Nothing in these terms excludes, restricts or modifies rights that cannot be excluded under Australian Consumer Law. If the service does not meet an applicable consumer guarantee, you may be entitled to a remedy, including a refund or cancellation. Contact info@havenwealth.site with your account email and a description of the problem. Do not send card details or passwords. Approved refunds are returned through Stripe to the original payment method. Cancelling a renewal normally takes effect at the end of the current paid period and does not automatically refund unused time; your statutory rights are unaffected. We will give at least 30 days’ notice of a price increase before it affects a renewal, and you can cancel beforehand. Keep an independent backup of important records.